Introduction
Fancy Cat Hotel (“we,” “us,” or “our”) operates the website located at fancycathotel.com (the “Site”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.
Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when you:
- Submit a booking request or intake form
- Communicate with us by phone, email, or in person
This may include your name, email address, phone number, home address, and information about your cat(s) (name, breed, age, medical needs, dietary requirements, and veterinary contact information).
Information Collected Automatically
When you visit our Site, we may automatically collect certain technical information, including:
- Browser type and version
- Pages visited and time spent on each page
- Referring URL
- Device type and operating system
How We Use Your Information
We use the information we collect to:
- Process and manage reservations and service requests
- Communicate with you about your booking, your cat’s care, and our services
- Send appointment reminders and follow-up communications
- Respond to inquiries and provide customer support
- Improve our website and services
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
How We Share Your Information
We may share your information in limited circumstances:
- Veterinary Emergencies: In the event of a medical emergency involving your cat, we may share relevant information with your designated veterinarian or an emergency animal clinic.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal process.
Data Retention
We retain your personal information for as long as necessary to provide our services, maintain our business records, and comply with legal obligations. Client records, including pet care histories, are retained for a minimum of three (3) years following your last service date. You may request deletion of your data at any time (see Your Rights below).
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information, subject to certain exceptions
- Data Portability: Request a portable copy of your data in a structured, machine-readable format
To exercise any of these rights, please contact us at the information provided below. We will respond to all requests within 30 days.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us via email at info@fancycathotel.com